Help Center guide for end-users Follow

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9 comments

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    Xavier Liégeois (Edited )

    Hello,

    I looked for the whole day, but i couldn't figure out how to allow the End-users to edit their complete profile.

    They can well change their name, image, telephone and e-mail (even their password), but nothing more. Shouldn't they be able to edit the "details" or the "notes" fields ?

    Beside, i created a Custom User field. Couldn't it be editable also by the end-users themselves ?

    The option "Allow users to view and edit their profile data" is well checked in the parameters.

    Thanks in advance for your answer.

    Xavier Liégeois

  • Avatar
    Christopher McLoughlin

    Hi Xavier,

    The built in functionality of the Help Center does not allow for any more fields outside of the 4 you mentioned to be edited by the end-user. This includes custom fields and the two fields you mentioned (details and notes).

    If you are looking to make this available to your end-user you may be able to develop something using our API. If you take a look at our Developer Portal, https://developer.zendesk.com/, you will find Zendesk's API, Apps, and SDK documentation.

    Off the top of my head, you could create a web form to display the fields you'd like to display and allow users to edit those fields. But like I said, this is not built in functionality and what you are seeing right now with regards to how the Help Center is functioning is all that is available "out-of-the-box."

  • Avatar
    Sherri Anderson

    If you were to begin your Community with only one topic, is there a way to default the Community page to "Show All Posts" instead of "Show topics"?  

  • Avatar
    Sharon Skinner

    Hi,

    Can an 'End-User' export a report from their account of the tickets that have raised?  I think this was possible in the old version.

    Thanks for your help. 

    Sharon

  • Avatar
    Mónica Quiroz

    Hola, alguien sabe si puedo cambiar o bien ocultar la fecha de actualización de artículos?

    Gracias

  • Avatar
    Cr1278120

    hi
    please remove restriction from our country pakistan

  • Avatar
    Cr1278120

    when i calling some person today call not willing to connect but i am using this app most of time in last 3 months

  • Avatar
    Catherine Michalak

    Hi, 

    we don't have comments enabled in our help center as we don't want to create another channel for question and answers so following articles to get notified of comments made is not relevant for us.

    what is relevant however is for users following an article to be notified of changes made to it but it seems that they aren't. how can I give our end-users the option to be able to do that?

    thanks!

  • Avatar
    Catherine Michalak

    not only end users but article owners should be aware if changes are made to their article by others ...

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