Archiving an article to move it out of your knowledge base

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  • Shirin Caiola

    Hello. Does Guide Enterprise have the ability to add some comments/notes when archiving an article?

    I'd like to add some notes when archiving an article, as a reminder of why an article was archived, so this can always be retraced if needed.

    Thank you in advance.


  • Jeff C
    Zendesk Customer Care

    Hi Shirin,

    This is isn't a feature available on any Guide plan as of now however I do believe this is a neat feature to have! I'd suggest posting on our Feedback section to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

  • Shirin Caiola

    Will do. Many thanks for your fast reply and suggestion, Jeff. Cheers.

  • Shirin Caiola

    I have some related questions please:

    1) What is a good way to gage whether a knowledge base has too many articles and some should be archived? 

    2) Does too many articles equal a less effective knowledge base?

    Thanks in advance.

  • Dainne Lucena
    Zendesk Customer Care

    Hi Shirin Caiola,


    You could try using Google Analytics to check the effectiveness of your Help Center & also analyze if your Help Center articles traffic: Google Analytics and help center - Part 2: Measuring the effectiveness of search . If you are interested, I recommend enabling it to your Help Center (Enabling Google Analytics for your help center)


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