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Archiving an article to move it out of your knowledge base



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Jennifer Rowe

Zendesk Documentation Team

Edited Jan 23, 2025


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5 comments

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Jeff C

Zendesk Customer Care

Hi Shirin,

This is isn't a feature available on any Guide plan as of now however I do believe this is a neat feature to have! I'd suggest posting on our Feedback section to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi @...,

 

You could try using Google Analytics to check the effectiveness of your Help Center & also analyze if your Help Center articles traffic: Google Analytics and help center - Part 2: Measuring the effectiveness of search . If you are interested, I recommend enabling it to your Help Center (Enabling Google Analytics for your help center)

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Hi,

I have a question about archived articles: I archived some articles last week, and these archived articles are still appearing in the search. Is this expected or a bug? it's very confusing since customers encounter a 404 error when they select those articles in the search results.

Thanks!

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Anne Ronalter

Zendesk Customer Care

Hello Maria,

it is not intended, that articles still appear.

Maybe this is due to Cache and Cookies in the Browser.
To investigate, I will create a ticket from this post and will reach out to you via Email.

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Hi,

Was this bug ever fixed? I also just faced this problem where an archived article is being return in the response to /articles api call.

Thanks!

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