Archiving an article to move it out of your knowledge base

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  • Jeff C
    Zendesk Customer Care

    Hi Shirin,

    This is isn't a feature available on any Guide plan as of now however I do believe this is a neat feature to have! I'd suggest posting on our Feedback section to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

  • Dainne Lucena
    Zendesk Customer Care

    Hi @...,


    You could try using Google Analytics to check the effectiveness of your Help Center & also analyze if your Help Center articles traffic: Google Analytics and help center - Part 2: Measuring the effectiveness of search . If you are interested, I recommend enabling it to your Help Center (Enabling Google Analytics for your help center)

  • Maria Fernandez


    I have a question about archived articles: I archived some articles last week, and these archived articles are still appearing in the search. Is this expected or a bug? it's very confusing since customers encounter a 404 error when they select those articles in the search results.


  • Anne Ronalter
    Zendesk Customer Care
    Hello Maria,

    it is not intended, that articles still appear.

    Maybe this is due to Cache and Cookies in the Browser.
    To investigate, I will create a ticket from this post and will reach out to you via Email.

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