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How to manage the help center
Articles to help admins set up and manage their help centers, manage multi-language content, segmentation of articles, host mapping, and general questions about the knowledge base functionalities.
How can I export my help center content?
Edited Dec 19, 2022
26 votes · 21 comments
26
Votes
21
Comments
How is the Related articles list in help center populated?
Edited Aug 09, 2024
12 votes · 7 comments
12
Votes
7
Comments
What is the difference between labels and tags?
Edited Aug 02, 2024
9 votes · 1 comment
9
Votes
1
Comment
How can I copy my content from one help center to another?
Edited Jul 27, 2023
11 votes · 10 comments
11
Votes
10
Comments
Can I create articles under help center categories?
Edited Jul 26, 2023
3 votes · 0 comments
3
Votes
0
Comments
Can I prevent my content from displaying multiple times in Recent activity?
Edited Jan 18, 2024
5 votes · 4 comments
5
Votes
4
Comments
Why does my article look different in the editor than in the help center?
Edited Jul 08, 2024
11 votes · 7 comments
11
Votes
7
Comments
How are promoted articles sorted on the home page of the Help Center?
Edited Jan 20, 2023
8 votes · 7 comments
8
Votes
7
Comments
How can I link my help center to my website?
Edited Sep 26, 2024
8 votes · 5 comments
8
Votes
5
Comments
How can I update the default language of my Help Center or existing articles?
Edited Jan 18, 2024
1 vote · 0 comments
1
Vote
0
Comments
Resolving DNS Errors with your Zendesk provisioned SSL
Edited May 01, 2023
1 vote · 0 comments
1
Vote
0
Comments
How can customers automatically login from my website to the Zendesk help center?
Edited Oct 14, 2024
7 votes · 3 comments
7
Votes
3
Comments
Do I need to add the "https" or "http" protocol when inserting links in articles?
Edited Jun 18, 2024
4 votes · 1 comment
4
Votes
1
Comment
How do I undo changes to my Help Center URL?
Edited Jan 18, 2024
0 votes · 4 comments
0
Votes
4
Comments
My help center is displaying random languages
Edited Jul 26, 2023
1 vote · 0 comments
1
Vote
0
Comments
How to resolve the Forbidden Invalid authenticity token error message
Edited Jul 26, 2023
9 votes · 4 comments
9
Votes
4
Comments
I am seeing an error when trying to setup Zendesk Provisioned SSL
Edited Jan 18, 2024
6 votes · 0 comments
6
Votes
0
Comments
Why do I sometimes get incorrect SSL certificate details for my subdomain?
Edited Jan 03, 2023
3 votes · 3 comments
3
Votes
3
Comments
How do I manually create anchor links in articles?
Edited Jun 18, 2024
2 votes · 21 comments
2
Votes
21
Comments
How do I attach a PDF file to an article?
Edited Aug 08, 2024
2 votes · 23 comments
2
Votes
23
Comments
Can I restrict Chat support to a specific group of users on the help center?
Edited Mar 29, 2023
4 votes · 7 comments
4
Votes
7
Comments
Do I need a Support license to create content in Guide?
Edited Sep 01, 2023
2 votes · 0 comments
2
Votes
0
Comments
Error: The page you are looking for doesn't exist or Page not found
Edited Oct 09, 2024
3 votes · 12 comments
3
Votes
12
Comments
Guide agents are unable to edit or publish articles
Edited Jan 18, 2024
2 votes · 2 comments
2
Votes
2
Comments
User segments missing users with the correct tags
Edited Jan 18, 2024
0 votes · 2 comments
0
Votes
2
Comments
How can I format the text of the article with the source code?
Edited Aug 08, 2024
11 votes · 22 comments
11
Votes
22
Comments