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How to manage the help center

Articles to help admins set up and manage their help centers, manage multi-language content, segmentation of articles, host mapping, and general questions about the knowledge base functionalities.


How can I export my help center content?

Question How can I export my help center content? How do I download my articles? How do I save my help center theme c...

Edited Dec 19, 2022

26 votes  ·  21 comments

26

Votes

21

Comments


How is the Related articles list in help center populated?

Question How is the Related articles list in the help center populated? Can I influence what articles are returned? A...

Edited Aug 09, 2024

12 votes  ·  7 comments

12

Votes

7

Comments


What is the difference between labels and tags?

Question What is the difference between labels and tags? Answer Tags are words or combinations of words that you can ...

Edited Aug 02, 2024

9 votes  ·  1 comment

9

Votes

1

Comment


How can I copy my content from one help center to another?

Question How can I copy my content from one help center to another? Answer A Guide admin can manually copy each arti...

Edited Jul 27, 2023

11 votes  ·  10 comments

11

Votes

10

Comments


Can I create articles under help center categories?

Question Can I create articles under the help center categories? Answer No, it is not possible to create articles di...

Edited Jul 26, 2023

3 votes  ·  0 comments

3

Votes

0

Comments


Can I prevent my content from displaying multiple times in Recent activity?

Question When I update content multiple times in the knowledge base or community, the content shows up multiple times...

Edited Jan 18, 2024

5 votes  ·  4 comments

5

Votes

4

Comments


Why does my article look different in the editor than in the help center?

Question Why is an article appearance different in the editor than in the help center? Answer The editor is not based...

Edited Jul 08, 2024

11 votes  ·  7 comments

11

Votes

7

Comments


How are promoted articles sorted on the home page of the Help Center?

Question How are promoted articles sorted on the home page of Help Center? Answer Help Center uses the method of "Abs...

Edited Jan 20, 2023

8 votes  ·  7 comments

8

Votes

7

Comments


How can I link my help center to my website?

Question How can I link my help center to my website? I want to redirect my customers to my help center when they cli...

Edited Sep 26, 2024

8 votes  ·  5 comments

8

Votes

5

Comments


How can I update the default language of my Help Center or existing articles?

Question I have a few articles that have the wrong locale. For example, I created my articles using the source langua...

Edited Jan 18, 2024

1 vote  ·  0 comments

1

Vote

0

Comments


Resolving DNS Errors with your Zendesk provisioned SSL

Issue Symptoms You have received a proactive notification from Zendesk regarding your host-mapping configuration tha...

Edited May 01, 2023

1 vote  ·  0 comments

1

Vote

0

Comments


How can customers automatically login from my website to the Zendesk help center?

Question I use Single Sign-On (SSO) from my website. How can I seamlessly authenticate end users from my website to t...

Edited Oct 14, 2024

7 votes  ·  3 comments

7

Votes

3

Comments


Do I need to add the "https" or "http" protocol when inserting links in articles?

Question Do I need to add the https or http protocol when inserting links in articles? Answer Links are recommended t...

Edited Jun 18, 2024

4 votes  ·  1 comment

4

Votes

1

Comment


How do I undo changes to my Help Center URL?

Question How do I undo host mapping and revert the URL of my Help Center back to the default? I activated the feature...

Edited Jan 18, 2024

0 votes  ·  4 comments

0

Votes

4

Comments


My help center is displaying random languages

Issue symptoms My customers or agents see the articles in the help center in a random language. Resolution steps The ...

Edited Jul 26, 2023

1 vote  ·  0 comments

1

Vote

0

Comments


How to resolve the Forbidden Invalid authenticity token error message

Issue symptoms When one of your customers or agents attempts to sign into the Zendesk customer portal, they receive t...

Edited Jul 26, 2023

9 votes  ·  4 comments

9

Votes

4

Comments


I am seeing an error when trying to setup Zendesk Provisioned SSL

Issue Symptoms When trying to provision my site with Zendesk SSL, I see the error Zendesk-provisioned SSL is enabled,...

Edited Jan 18, 2024

6 votes  ·  0 comments

6

Votes

0

Comments


Why do I sometimes get incorrect SSL certificate details for my subdomain?

Question Why do I sometimes get incorrect SSL certificate details for my subdomain? Answer This issue is often caused...

Edited Jan 03, 2023

3 votes  ·  3 comments

3

Votes

3

Comments


How do I manually create anchor links in articles?

Question How do I manually create anchor links in articles in Zendesk Guide? Answer With Guide, you can use the Inser...

Edited Jun 18, 2024

2 votes  ·  21 comments

2

Votes

21

Comments


How do I attach a PDF file to an article?

Question How do I attach a PDF file to an article? Answer To attach a PDF file to an article, click Article settings ...

Edited Aug 08, 2024

2 votes  ·  23 comments

2

Votes

23

Comments


Can I restrict Chat support to a specific group of users on the help center?

Question How can I configure the Web Widget (Classic) on my help center to only offer chat to VIP customers instead o...

Edited Mar 29, 2023

4 votes  ·  7 comments

4

Votes

7

Comments


Do I need a Support license to create content in Guide?

Question I want to give admin rights to one of my writers to create articles but I don't want to pay for another Zend...

Edited Sep 01, 2023

2 votes  ·  0 comments

2

Votes

0

Comments


Error: The page you are looking for doesn't exist or Page not found

Issue symptoms I can't access my Zendesk instance. I see the error message Oops The page you are looking for doesn't ...

Edited Oct 09, 2024

3 votes  ·  12 comments

3

Votes

12

Comments


Guide agents are unable to edit or publish articles

Issue symptoms My Guide agents do not see the option to edit or publish articles. Resolution steps Editing and publi...

Edited Jan 18, 2024

2 votes  ·  2 comments

2

Votes

2

Comments


User segments missing users with the correct tags

Issue symptoms I created a user segment but I'm missing users with the correct tag and attributes. Resolution steps U...

Edited Jan 18, 2024

0 votes  ·  2 comments

0

Votes

2

Comments


How can I format the text of the article with the source code?

Question How can I use the Source code () option in the help center article editor toolbar to format the text of my a...

Edited Aug 08, 2024

11 votes  ·  22 comments

11

Votes

22

Comments