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Creating macros from macro suggestions for admins



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Erin O'Callaghan

Zendesk Documentation Team

Edited Apr 03, 2025


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31 comments

Hi 4736690517018, thank you for your feedback  - we have plans but I am not able to give any specific timeline for providing more languages yet. When will it happen for sure I will put the announcement here.
 

Have a great day 
Pati 

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Hi, thanks for sharing. Are you planning to add more new languages? Specifically, my question is about the Polish language. This feature would be very useful. Thank you!

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What is the difference between Zendesk AI and Zendesk Advanced AI? I keep seeing both. 

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Hi 1265089354549 
 

Unfortunately, there is currently no option to bulk dismiss macro suggestions. I understand this may be inconvenient, especially since many of the suggestions from April-June are no longer relevant due to system changes. However, it is incredibly valuable for us to receive feedback when you dismiss suggestions, as our model is continuously improved based on the feedback provided. Knowing why a suggestion is not fitting and how we can enhance it to better meet your expectations will greatly help us in refining the system. Thank you for your understanding and cooperation.

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Hi 5588622099354 
Correct, macro suggestions are part of the Advanced AI add-on only. The reason you might see dates from the past is that the model operates on historical data as well, which can result in such distant dates appearing.

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Is there a way to mass dismiss the macro suggestions? There are many from April-June that I know we will not need due to systems changes. It would be useful if I could dismiss them en masse. Thank you!

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Curious, are macro suggestions only available for instances where the AI add-on is purchased and enabled? We've recently upgraded to leverage AI functionality, but the 'suggested dates' are from earlier this year and last year. Thanks!

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Hi Ben,
 
You can follow this article to stay informed about the latest enhancements with Zendesk. We're always working on updating our help center articles and sharing announcements about new product updates.
 

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Hi Patrycja,

Thank you for your reply. Italian we'd be interested in if you had a rough date for that?

Thanks,

Ben 

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Hi Ben, 
When it comes to you question: “Tickets must be from end users”, tickets raised as child-tickets and actions taken on these would not form basis from which macro suggestions would be generated?"
 

It is correct, child- tickets aren't included to generate macro suggestions

Could you bring more context when it comes to languages, which languages are you especially interested in to have?

Best, 
Pati 

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