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Ticket automation and collaboration
Edited Jun 21, 2024
2 votes · 6 comments
2
Votes
6
Comments
Personalizing intelligent triage by creating custom intents (EAP)
Edited Feb 12, 2025
0 votes · 3 comments
0
Votes
3
Comments
Configuring side conversation child ticket settings
Edited Dec 05, 2024
1 vote · 6 comments
1
Vote
6
Comments
Turning on quick answers for Agent Workspace
Edited Feb 04, 2025
0 votes · 0 comments
0
Votes
0
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Turning on suggested first replies
Edited Oct 09, 2024
0 votes · 0 comments
0
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0
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Turning on ticket summarization
Edited Feb 11, 2025
1 vote · 0 comments
1
Vote
0
Comments
Turning on similar tickets (EAP)
Edited Feb 11, 2025
0 votes · 0 comments
0
Votes
0
Comments
Migrating to the agent copilot experience
Edited Feb 11, 2025
3 votes · 0 comments
3
Votes
0
Comments
Turning on and configuring auto assist
Edited Feb 11, 2025
0 votes · 0 comments
0
Votes
0
Comments
Creating and managing actions for auto assist
Edited Oct 04, 2024
0 votes · 13 comments
0
Votes
13
Comments
Analyzing your intelligent triage activity
Edited Sep 26, 2024
0 votes · 0 comments
0
Votes
0
Comments
Creating and managing procedures for auto assist
Edited Jan 22, 2025
2 votes · 6 comments
2
Votes
6
Comments
Edited Dec 02, 2024
0 votes · 0 comments
0
Votes
0
Comments
Edited Nov 26, 2024
0 votes · 0 comments
0
Votes
0
Comments
Turning on and configuring Intelligence in the context panel (Legacy)
Edited Feb 11, 2025
0 votes · 0 comments
0
Votes
0
Comments
Analyzing your agents’ use of generative AI
Edited Jun 21, 2024
0 votes · 1 comment
0
Votes
1
Comment
Edited Feb 11, 2025
2 votes · 0 comments
2
Votes
0
Comments
Automatically detecting unique information in tickets (EAP)
Edited Feb 05, 2025
0 votes · 11 comments
0
Votes
11
Comments
Automatically detecting sensitive information for redaction
Edited Feb 11, 2025
0 votes · 7 comments
0
Votes
7
Comments
Using intelligent triage to identify and act on ticket escalations
Edited Jun 21, 2024
0 votes · 1 comment
0
Votes
1
Comment
Viewing and managing intelligent triage predictions
Edited Feb 12, 2025
0 votes · 5 comments
0
Votes
5
Comments
Routing automatically triaged tickets using standalone skills-based routing
Edited Jun 21, 2024
0 votes · 0 comments
0
Votes
0
Comments
Making sense of unexpected intelligent triage predictions
Edited Jun 21, 2024
0 votes · 0 comments
0
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0
Comments
Edited Oct 09, 2024
0 votes · 15 comments
0
Votes
15
Comments
Configuring settings and permissions for CCs and followers
Edited Jun 21, 2024
17 votes · 26 comments
17
Votes
26
Comments
Creating business rules for CCs and followers
Edited Aug 30, 2024
0 votes · 23 comments
0
Votes
23
Comments
Customizing default email notifications for CCs and followers
Edited Jan 13, 2025
4 votes · 37 comments
4
Votes
37
Comments
Manually updating business rules for CCs and followers
Edited Jun 21, 2024
0 votes · 5 comments
0
Votes
5
Comments
Migrating to the updated CCs and followers experience
Edited Jan 13, 2025
4 votes · 14 comments
4
Votes
14
Comments
Edited Jun 21, 2024
1 vote · 8 comments
1
Vote
8
Comments