Ticket automation and collaboration
- CCs and followers resources
- Making sense of unexpected intelligent triage predictions
- Using AI to summarize and enhance ticket comments (EAP)
- Resources for Zendesk Advanced AI
- Zendesk AI overview
- Best practices for using Zendesk Advanced AI in your industry
- About Zendesk Advanced AI
- Intelligent triage resources
- Getting started with CC and followers for admins
- Configuring CC and follower permissions
- Creating business rules for CCs and followers
- Customizing default email notifications for CCs and followers
- Manually updating business rules for CCs and followers
- Migrating to CCs and followers
- Rolling back CCs and followers
- Understanding suppression of CCs email notifications
- Enabling and disabling side conversations
- Enabling side conversation child tickets
- Side conversation resources
- Understanding follow-up tickets for side conversations
- Best practices for getting started with intelligent triage
- Intelligent triage use cases and workflows
- About intelligent triage and Intelligence in the context panel
- Automatically triaging tickets based on intent, language, and sentiment
- Creating triggers for automatically triaged tickets
- Creating views for automatically triaged tickets
- Routing automatically triaged tickets
- Disabling omnichannel routing
- About the routing configuration page
- Managing agent capacity rules
- CCs and followers resources
- Making sense of unexpected intelligent triage predictions
- Using AI to summarize and enhance ticket comments (EAP)
- Resources for Zendesk Advanced AI
- Zendesk AI overview
- Best practices for using Zendesk Advanced AI in your industry
- About Zendesk Advanced AI
- Intelligent triage resources
- Getting started with CC and followers for admins
- Configuring CC and follower permissions
- Creating business rules for CCs and followers
- Customizing default email notifications for CCs and followers
- Manually updating business rules for CCs and followers
- Migrating to CCs and followers
- Rolling back CCs and followers
- Understanding suppression of CCs email notifications
- Enabling and disabling side conversations
- Enabling side conversation child tickets
- Side conversation resources
- Understanding follow-up tickets for side conversations
- Best practices for getting started with intelligent triage
- Intelligent triage use cases and workflows
- About intelligent triage and Intelligence in the context panel
- Automatically triaging tickets based on intent, language, and sentiment
- Creating triggers for automatically triaged tickets
- Creating views for automatically triaged tickets
- Routing automatically triaged tickets
- Disabling omnichannel routing
- About the routing configuration page
- Managing agent capacity rules