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Ticket automation and collaboration
Understanding suppression of CCs email notifications
Edited Jan 13, 2025
2 votes · 9 comments
2
Votes
9
Comments
Edited Feb 11, 2025
3 votes · 32 comments
3
Votes
32
Comments
Creating macros from macro suggestions for admins
Edited Jul 10, 2024
1 vote · 27 comments
1
Vote
27
Comments
Activating and configuring side conversations
Edited Jan 30, 2025
5 votes · 35 comments
5
Votes
35
Comments
Enabling side conversation child tickets
Edited Jul 19, 2024
2 votes · 13 comments
2
Votes
13
Comments
Edited Jan 27, 2025
2 votes · 0 comments
2
Votes
0
Comments
Understanding follow-up tickets for side conversations
Edited Jul 19, 2024
2 votes · 16 comments
2
Votes
16
Comments
Analyzing intelligent triage results and taking action
Edited Oct 09, 2024
2 votes · 11 comments
2
Votes
11
Comments
Intelligent triage use cases and workflows
Edited Jun 21, 2024
0 votes · 2 comments
0
Votes
2
Comments
Edited Oct 09, 2024
0 votes · 13 comments
0
Votes
13
Comments
Automatically detecting customer intent, language, and sentiment
Edited Feb 19, 2025
4 votes · 20 comments
4
Votes
20
Comments
Routing automatically triaged tickets using omnichannel routing
Edited Jun 21, 2024
0 votes · 4 comments
0
Votes
4
Comments
Creating views for automatically triaged tickets
Edited Jun 21, 2024
0 votes · 1 comment
0
Votes
1
Comment
Choosing a routing method for automatically triaged tickets
Edited Jun 21, 2024
0 votes · 0 comments
0
Votes
0
Comments
Edited Jun 21, 2024
0 votes · 0 comments
0
Votes
0
Comments
Edited Jun 21, 2024
0 votes · 1 comment
0
Votes
1
Comment
Viewing agents assigned to a capacity rule
Edited Jun 21, 2024
0 votes · 5 comments
0
Votes
5
Comments