Important: Quick answers for Agent Workspace will be
turned on by default beginning August 26, 2025. However, the feature will not be
functional (meaning agents will not be able to see AI-generated search results in
Agent Workspace) until the GA rollout on September 25, 2025. If you want to opt out
of this feature, you can turn off the Quick answers search setting as described in
this article.
Quick answers for Agent Workspace, which is part of agent copilot, provides AI-generated answers to the searches that agents perform within the knowledge section of the context panel.
By default, this feature is turned on. Support admins can activate and reactivate quick answers as needed. You can find information about supported languages for quick answers in the Zendesk language support article.
To activate quick answers for Agent Workspace
-
In Admin Center, click
Workspaces in the sidebar, then select Agent tools > Context panel.The configuration settings for the context panel appear.
- In the Knowledge section, under the Quick answers header, select
Show a quick answer before search results to activate generative
search in Knowledge in the context panel.
- Click Save.