You must have the Advanced AI add-on to use the features described in this article.
Quick answers for Agent Workspace, which is part of agent copilot, provides AI-generated answers to searches within the knowledge section of the context panel.

By default, quick answers are not activated in your account. Support admins can activate this feature in Admin Center.

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To activate quick answers for Agent Workspace
  1. In Admin Center, click Workspaces in the sidebar, then select Agent tools > Context panel.

    The configuration settings for the context panel appear.

  2. In the Knowledge section, under the Quick answers header, select Show a quick answer before search results to activate generative search in Knowledge in the context panel.

  3. Click Save.
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