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Personalizing intelligent triage by creating custom intents (EAP)



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Erin O'Callaghan

Zendesk Documentation Team

Edited Feb 12, 2025


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4 comments

Hello! When will custom intent be available for the AI agent in the Messaging Chatbot ? Thanks.

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Hello! This article mentions that English is the only supported language for custom intents, however, is it possible to edit only the intent names to Portuguese?

The intents created by Zendesk can have their names edited, as explained in the article linked here: https://support.zendesk.com/hc/pt-br/articles/6298065502874-Visualiza%C3%A7%C3%A3o-e-gerenciamento-de-previs%C3%B5es-de-triagem-inteligente#topic_qbn_ln3_fzb

Thanks

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Hello, will it be possible for other language than English ?

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Hi, can we add the filter option “active”

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