This is a complete list of documentation about CCs and followers.
Configuring CCs and followers
Using CCs and followers
- Understanding CCs and followers
- Copying and following someone else on tickets
- Adding an agent with @mentions
- Understanding when replies to ticket notifications become public and private comments
- Best practices for using email clients with CCs and followers
- Collaboration overview
- Understanding suppression of CCs email notifications
Migrating to CCs and followers
If you aren't sure whether you have migrated your account, click the Admin icon () and then select Settings > Tickets. If you see the Set up CCs and followers button, you haven't migrated yet.