Zendesk language support by product

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  • Betsy Fisher

    Hi there!! We are moving to Zendesk Guide and need functionality in Pashto. It's an unsupported language, but the one thing that we need that would make the Pashto functional is for the Pashto templates to default to right to left text direction. Is that something you can implement, or can you suggest an alternative way to customize our guides so that we don't have to insert html text direction in every paragraph on every guide?

  • Beto
    Zendesk Customer Care

    Hi Betsy!

    We are currently looking into your request, but we would like some clarification in order to help you.

    Can you please clarify what you mean by "templates"? Can you confirm that you request is to enable Pashto as an HC locale?

    Best regards,

  • Fredrik Bäckman


    We are currently expanding our Help Center with support for our international partners.
    We work with Swedish and have now also added English (world).

    We have created all our articles in English so that's fine.
    But when I now have to start working with dynamic content for, among other things, forms, I see to my horror that English (world) can not be added.
    English (US) works fine.
    But this means that all articles must be moved from English (World) to English (US).

    Is there an easy way to do this or is it copy paste that applies?

    Surely there is no English (world) to add in dynamic content?

    Hope you understand my dilemma and my question :)

  • Brett Bowser
    Zendesk Community Manager

    Hey Fredrik,

    I'm going to create a ticket on your behalf so we can take a look at your account and address your questions :) 

    You'll receive an email shortly stating your ticket has been created.


  • Rafael Krbashian


    We would like to have a Maori language support on Chat widget and Web Widget (Classic).

    So that setting locale like this: 

    <script type="text/javascript">
    zE('webWidget', 'setLocale', 'mi-nz');

    we could have all the text on Chat widget and Web Widget (Classic) translated to Maori.

    How could we achieve this? 



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