Working with satisfaction reasons

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  • Dave Dyson
    Zendesk Community Manager
    Hi Kari,
    I'm sorry to say that there currently isn't one. Can you upvote and add your use case to this product feedback post? Need a placeholder for satisfaction reason
  • Audrey Ann Cipriano
    Zendesk Customer Care

    Khaled Mesbah Hi! Unfortunately, it is not natively possible to make the follow up question mandatory in the Customer Satisfaction Surveys as of the moment.

    I checked and found one community member suggested the Simplesat add-on option that allows you to set the follow-up question as required. You may check the link for more info :) thanks! 

  • Khaled Mesbah

    Hi, is there a way to make the follow-up question mandatory and not optional? If not, was is the best workaround to make it mandatory?

    Thank you

  • Kari Petty

    What is the placeholder to see the satisfaction reason? We would like to turn on that functionality and I would like it included in the Bad Rating email notification.


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