Recent searches


No recent searches

Explore recipe: Percentage satisfaction score based on agent replies



Edited Jun 21, 2024


1

2

2 comments

Is there any way to do this for chat tickets, but focused solely on the chat conversation itself?

0


image avatar

Christophe Tiraboschi

Zendesk Customer Care

Hi Lauren,

Chat goal is currently not part of the Zendesk Chat dataset, so we cannot report this directly in Explore. You can find all the metrics and attributes for chats in this article: Metrics and attribute for Zendesk Chat.

However, you can attribute conversion to specifics chats. For more information on this topic, check out our Measuring business goals with conversion tracking.

There is also the option of using Google Analytics to report on chat conversion. You can find more information here: Tracking goals and conversions with Google Analytics and Using Google Analytics with Zendesk Chat.

I hope this helps!

0


Please sign in to leave a comment.