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Measuring success
Analyzing the metrics that matter to improve customer support
Edited Jan 22, 2025
4 votes · 0 comments
4
Votes
0
Comments
Managing your CSAT survey, channels, and rules
Edited Jan 03, 2025
2 votes · 9 comments
2
Votes
9
Comments
Sending a CSAT survey to your customers
Edited Oct 16, 2024
5 votes · 71 comments
5
Votes
71
Comments
About SLA policies and how they work
Edited Aug 26, 2024
1 vote · 16 comments
1
Vote
16
Comments
Edited Dec 23, 2024
17 votes · 122 comments
17
Votes
122
Comments
Customizing your SLAs with advanced settings
Edited Nov 13, 2024
2 votes · 21 comments
2
Votes
21
Comments
Defining group SLA policies for internal teams
Edited Jun 21, 2024
1 vote · 30 comments
1
Vote
30
Comments
Defining OLA policies using internal SLAs and child ticket side conversations
Edited Jul 19, 2024
2 votes · 11 comments
2
Votes
11
Comments
Viewing and understanding SLA targets
Edited Aug 26, 2024
17 votes · 29 comments
17
Votes
29
Comments
Edited Jun 21, 2024
0 votes · 2 comments
0
Votes
2
Comments
Edited Jun 21, 2024
0 votes · 2 comments
0
Votes
2
Comments
Edited Jun 21, 2024
1 vote · 2 comments
1
Vote
2
Comments
Analyzing your Support ticket activity and agent performance
Edited Jun 21, 2024
2 votes · 28 comments
2
Votes
28
Comments
Edited Jan 15, 2025
2 votes · 5 comments
2
Votes
5
Comments
Enabling legacy CSAT (customer satisfaction) ratings
Edited Oct 16, 2024
4 votes · 81 comments
4
Votes
81
Comments
Analyzing your ticket backlog history with Explore
Edited Jun 21, 2024
1 vote · 29 comments
1
Vote
29
Comments
Using the legacy Reporting Overview
Edited Nov 03, 2023
40 votes · 12 comments
40
Votes
12
Comments
Exporting ticket, user, or organization data from your account
Edited Sep 11, 2024
25 votes · 77 comments
25
Votes
77
Comments
Restricting account data exports
Edited Oct 30, 2024
2 votes · 3 comments
2
Votes
3
Comments
Understanding ticket reply time
Edited Aug 15, 2024
27 votes · 66 comments
27
Votes
66
Comments
About the CSAT (Customer Satisfaction) user experience for email and messaging
Edited Jan 23, 2025
62 votes · 126 comments
62
Votes
126
Comments
Working with satisfaction reasons
Edited Nov 14, 2024
6 votes · 19 comments
6
Votes
19
Comments
Viewing your CSAT (Customer Satisfaction) score and ratings
Edited Oct 15, 2024
19 votes · 46 comments
19
Votes
46
Comments
Displaying your last 100 satisfaction ratings
Edited Jun 21, 2024
3 votes · 7 comments
3
Votes
7
Comments
Edited Jul 22, 2024
6 votes · 10 comments
6
Votes
10
Comments
Measuring customer satisfaction with the Zendesk Benchmark
Edited Jun 21, 2024
3 votes · 12 comments
3
Votes
12
Comments
Customizing when your customer satisfaction (CSAT) survey is sent
Edited Jan 15, 2025
28 votes · 109 comments
28
Votes
109
Comments