Measuring success
- Understanding your reporting options
- Analyzing the metrics that matter to improve customer support
- Using the customizable CSAT experience (EAP)
- About SLA policies and how they work
- Defining SLA policies
- Defining group SLA policies for internal teams
- Defining OLA policies using internal SLAs and child ticket side conversations
- Viewing and understanding SLA targets
- Ordering SLA policies
- Managing SLA policies
- Using SLA policies
- CSAT resources
- Analyzing your Support ticket activity and agent performance
- Enabling and using CSAT
- Analyzing your ticket backlog history with Explore
- Using the legacy Reporting Overview
- Exporting ticket, user, or organization data from your account
- Restricting or deactivating account data exports
- Understanding ticket reply time
- Legacy reporting for Support activity
- About CSAT (Customer Satisfaction) ratings in Zendesk Support
- Working with satisfaction reasons
- Viewing your CSAT (customer satisfaction) score and ratings
- Displaying your last 100 satisfaction ratings
- Improving satisfaction ratings
- SLA resources
- Measuring customer satisfaction with the Zendesk Benchmark
- Customizing your customer satisfaction survey
- Understanding backlog evolution
- Understanding your reporting options
- Analyzing the metrics that matter to improve customer support
- Using the customizable CSAT experience (EAP)
- About SLA policies and how they work
- Defining SLA policies
- Defining group SLA policies for internal teams
- Defining OLA policies using internal SLAs and child ticket side conversations
- Viewing and understanding SLA targets
- Ordering SLA policies
- Managing SLA policies
- Using SLA policies
- CSAT resources
- Analyzing your Support ticket activity and agent performance
- Enabling and using CSAT
- Analyzing your ticket backlog history with Explore
- Using the legacy Reporting Overview
- Exporting ticket, user, or organization data from your account
- Restricting or deactivating account data exports
- Understanding ticket reply time
- Legacy reporting for Support activity
- About CSAT (Customer Satisfaction) ratings in Zendesk Support
- Working with satisfaction reasons
- Viewing your CSAT (customer satisfaction) score and ratings
- Displaying your last 100 satisfaction ratings
- Improving satisfaction ratings
- SLA resources
- Measuring customer satisfaction with the Zendesk Benchmark
- Customizing your customer satisfaction survey
- Understanding backlog evolution