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Measuring success

Analyzing the metrics that matter to improve customer support

What's my plan? Suite All plans Support with Explore all plans Using Explore, you can anal...

Edited Mar 05, 2025

4 votes  ·  0 comments

4

Votes

0

Comments

Managing your CSAT survey, channels, and rules

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

2 votes  ·  10 comments

2

Votes

10

Comments

Sending a CSAT survey to your customers

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

6 votes  ·  73 comments

6

Votes

73

Comments

About SLA policies and how they work

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

1 vote  ·  16 comments

1

Vote

16

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Defining SLA policies

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

17 votes  ·  123 comments

17

Votes

123

Comments

Customizing your SLAs with advanced settings

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

2 votes  ·  29 comments

2

Votes

29

Comments

Defining group SLA policies for internal teams

What's my plan? Suite Enterprise or Enterprise Plus Support Enterprise Quick Look: Admin C...

Edited Mar 19, 2025

1 vote  ·  31 comments

1

Vote

31

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Defining OLA policies using internal SLAs and child ticket side conversations

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Collaborat...

Edited Feb 26, 2025

2 votes  ·  11 comments

2

Votes

11

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Viewing and understanding SLA targets

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support Professional or Enterpris...

Edited Mar 19, 2025

17 votes  ·  29 comments

17

Votes

29

Comments

Ordering SLA policies

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

0 votes  ·  2 comments

0

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2

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Managing SLA policies

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

0 votes  ·  2 comments

0

Votes

2

Comments

Using SLA policies

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

1 vote  ·  2 comments

1

Vote

2

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Analyzing your Support ticket activity and agent performance

What's my plan? Suite Any plan Support Any plan Zendesk Explore features a prebuilt dashboar...

Edited Mar 19, 2025

2 votes  ·  28 comments

2

Votes

28

Comments

CSAT resources

Customer satisfaction ratings, or CSAT, are a way for your customers to provide feedback about their experience in Ze...

Edited Jan 15, 2025

2 votes  ·  6 comments

2

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6

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Enabling legacy CSAT (customer satisfaction) ratings

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

4 votes  ·  81 comments

4

Votes

81

Comments

Analyzing your ticket backlog history with Explore

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

1 vote  ·  29 comments

1

Vote

29

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Using the legacy Reporting Overview

Note: If your plan includes Zendesk Explore, the Overview, Leaderboard, and Satisfaction tabs are removed...

Edited Nov 03, 2023

40 votes  ·  12 comments

40

Votes

12

Comments

Exporting ticket, user, or organization data from your account

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

25 votes  ·  78 comments

25

Votes

78

Comments

Restricting account data exports

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

3 votes  ·  3 comments

3

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3

Comments

Understanding ticket reply time

What's my plan? Suite Any plan Support Any plan When you use Zendesk to support customers, a...

Edited Mar 19, 2025

27 votes  ·  66 comments

27

Votes

66

Comments

About the CSAT (Customer Satisfaction) user experience for email and messaging

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

62 votes  ·  133 comments

62

Votes

133

Comments

Working with satisfaction reasons

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

6 votes  ·  20 comments

6

Votes

20

Comments

Viewing your CSAT (Customer Satisfaction) score and ratings

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

19 votes  ·  48 comments

19

Votes

48

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Displaying your last 100 satisfaction ratings

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

3 votes  ·  7 comments

3

Votes

7

Comments

SLA resources

Service Level Agreements, or SLAs, are agreed upon measures of the average response and resolution times that your su...

Edited Jul 22, 2024

6 votes  ·  10 comments

6

Votes

10

Comments

Measuring customer satisfaction with the Zendesk Benchmark

What's my plan? Suite Any plan Support Any plan The Zendesk Benchmark is one of the easiest w...

Edited Mar 19, 2025

3 votes  ·  12 comments

3

Votes

12

Comments

Customizing when your customer satisfaction (CSAT) survey is sent

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

28 votes  ·  110 comments

28

Votes

110

Comments