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  1. Zendesk help
  2. Support
  3. Using Support ticketing system
  4. Measuring success
  1. Zendesk help
  2. Support
  3. Using Support ticketing system
  4. Measuring success

Measuring success

  • Understanding your reporting options
  • Analyzing the metrics that matter to improve customer support
  • CSAT resources
  • Defining OLA policies using internal SLAs and child ticket side conversations
  • Analyzing your Support activity
  • Enabling and using CSAT
  • Analyzing your ticket backlog history with Explore
  • Using the legacy Reporting Overview
  • Exporting ticket, user, or organization data from your account
  • Restricting or deactivating account data exports
  • Understanding ticket reply time
  • Monitoring ticket activity and agent performance with reports
  • About CSAT (Customer Satisfaction) ratings in Zendesk Support
  • Working with satisfaction reasons
  • Viewing your CSAT (customer satisfaction) score and ratings
  • Displaying your last 100 satisfaction ratings
  • Improving satisfaction ratings
  • NPS resources
  • About Net Promoter Scores℠
  • Creating and sending a Net Promoter Score℠ (NPS) survey to measure customer loyalty
  • Analyzing your Net Promoter Score℠ (NPS) survey results
  • Troubleshooting your Net Promoter Score℠ survey
  • SLA resources
  • Defining and using SLA policies
  • Measuring customer satisfaction with the Zendesk Benchmark
  • Customizing your customer satisfaction survey
  • Understanding backlog evolution
  • Understanding your reporting options
  • Analyzing the metrics that matter to improve customer support
  • CSAT resources
  • Defining OLA policies using internal SLAs and child ticket side conversations
  • Analyzing your Support activity
  • Enabling and using CSAT
  • Analyzing your ticket backlog history with Explore
  • Using the legacy Reporting Overview
  • Exporting ticket, user, or organization data from your account
  • Restricting or deactivating account data exports
  • Understanding ticket reply time
  • Monitoring ticket activity and agent performance with reports
  • About CSAT (Customer Satisfaction) ratings in Zendesk Support
  • Working with satisfaction reasons
  • Viewing your CSAT (customer satisfaction) score and ratings
  • Displaying your last 100 satisfaction ratings
  • Improving satisfaction ratings
  • NPS resources
  • About Net Promoter Scores℠
  • Creating and sending a Net Promoter Score℠ (NPS) survey to measure customer loyalty
  • Analyzing your Net Promoter Score℠ (NPS) survey results
  • Troubleshooting your Net Promoter Score℠ survey
  • SLA resources
  • Defining and using SLA policies
  • Measuring customer satisfaction with the Zendesk Benchmark
  • Customizing your customer satisfaction survey
  • Understanding backlog evolution
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