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CSAT resources



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Erin O'Callaghan

Zendesk Documentation Team

Edited Jan 15, 2025


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5 comments

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Aaron Doane

Zendesk Luminary

The Satisfaction Console marketplace app no longer appears to exist. 

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Destiny

Zendesk Customer Care

Hello Aaron,
 
I regret to hear that you can't find the Satisfaction Console app in the marketplace or within the Zendesk UI anymore. If memory serves correctly, an announcement was made about the retirement of this app, and we provided suggestions for alternative tools you could use as substitutes for the now-deprecated application. Here's the link to the announcement, where you'll find the recommended alternatives. I hope you find this information useful.

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Aaron Doane

Zendesk Luminary

Thanks for reaching out. The link provided takes me to a page that I am not authorized to.

Thanks, 

Aaron Doane

Customer Support Manager

Direct: 802.308.3240

Customer Support: 800.655.2093

aaron.doane@vtinfo.com

https://public.vtinfo.com/ 

Click Here to Request a Meeting

"Please visit the VIP Help Center to submit a new help ticket"



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Destiny

Zendesk Customer Care

Hello Aaron,
 
Sorry about the faulty link; it seems the announcement is no longer active. However, as a workaround, our Product Development team suggests leveraging the Customer Satisfaction rating. This feature is embedded in Zendesk products and can be analyzed via Explore or located directly within the tickets. You should have full access to this feature at your convenience.
 
I hope that helps. 

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Hello Zendesk Team! 

 

Is it possible to brand the CSAT survey? Like adding our company's name and logo at the top, so it looks more “familiar” to our customers.

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