If the ability to export account data has been enabled in your account by Zendesk, you can export ticket, user, or organization data from your account from Admin Center.
To protect your account data, you can restrict who can export the data based on their email domain. You can also contact Zendesk Customer Support to deactivate the ability to export account data.
This article contains the following sections:
This article doesn' apply to API data exports.
Restricting data exports to certain admins
To change the approved email domain for exporting data
-
In Admin Center, click
Account in the sidebar, then select Tools > Reports.
If necessary, click the Export tab to display data export options. Some legacy versions of Zendesk show the export options on a separate tab.
You won't see the export option unless you contacted Zendesk Customer Support to enable data exports. See Exporting ticket, user, or organization data from your account.
- Replace the domain in Approved email domain
For example, mycompany.com.
If you leave the field blank, the ability to export data won't be limited to admins in a specific domain. In that case, any admin will be able to export data, regardless of their email domain. If you enter a value, admins must sign in using the approved email domain to use the data export option.
- Click Save.
3 comments
Peter Hochstrasser
According to this article, Tools, Reports should be available in Suite Professional.
However, in my Admin Center, Tools just contains Benchmark Survey. How do I as the account owner get the reports menu?
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Oscar Hoffman
I have the same issue as Peter H, above.
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Peter Hochstrasser
Oscar Hoffman
Read the paragraph „You won’t see …“ carefully, you have to request the ecport to be made available - open chat, request it - it took minutes in my case.
BR, Peter
0