Explore recipe: Reporting on CSAT and one-touch tickets

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2 Comments

  • Devan - Community Manager
    Zendesk Community Manager

    Hello @...,

    Adjusting this recipe as you described is currently not possible since CSAT data is not pulled into the SLA data set at this time. The only workaround I would suggest would be to utilize a trigger to apply a tag based on breached or achieved SLA status.

    We are looking into combined datasets for our future roadmap on Explore, but we have no timetables to announce. I would recommend sharing your use case in our product feedback forum to aid in future developments. 

    Best regards.

    0
  • Tier 1 Support

    Thanks @.... Will do

    0

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