Bots and automation advice and troubleshooting
Articles about Answer Bot management and utilization, general questions about Answer Bot functionality, and common issues that come up while using the bot.
- When should I use the bot builder and Support triggers in messaging?
- I'm unable to access the bot builder
- How can I turn off article suggestions on the bot builder?
- Why can't I see the full bot conversation at the start of a messaging ticket?
- How can I use bot builder to capture data in a conversation bot?
- How do I create a condition in the bot builder to check when no agents are available?
- Can I have an bot only widget?
- Why are images broken in an article suggested by the bot?
- What happens when I run out of Answer Bot resolutions?
- Why do I see tickets with the requester set to Unknown (Answer Bot)?
- Which user is assigned to the ticket when it's solved through autoreplies?
- Can autoreplies suggest community posts?
- What happens when an Answer Bot trial expires?
- Can the bot builder display articles from a non-public help center?
- How can I change the name of my bot in the messaging widget?
- Why aren't all my custom fields appearing as options in the bot builder?
- Can I add a numeric field using the bot builder?
- When should I use the bot builder and Support triggers in messaging?
- I'm unable to access the bot builder
- How can I turn off article suggestions on the bot builder?
- Why can't I see the full bot conversation at the start of a messaging ticket?
- How can I use bot builder to capture data in a conversation bot?
- How do I create a condition in the bot builder to check when no agents are available?
- Can I have an bot only widget?
- Why are images broken in an article suggested by the bot?
- What happens when I run out of Answer Bot resolutions?
- Why do I see tickets with the requester set to Unknown (Answer Bot)?
- Which user is assigned to the ticket when it's solved through autoreplies?
- Can autoreplies suggest community posts?
- What happens when an Answer Bot trial expires?
- Can the bot builder display articles from a non-public help center?
- How can I change the name of my bot in the messaging widget?
- Why aren't all my custom fields appearing as options in the bot builder?
- Can I add a numeric field using the bot builder?