Recent searches
No recent searches
Help with bots and automation
Articles about Answer Bot management and utilization, general questions about Answer Bot functionality, and common issues that come up while using the bot.
I'm unable to access the bot builder
Edited Dec 30, 2024
5 votes · 12 comments
5
Votes
12
Comments
Why doesn't the bot's automatic translation detect the end user's locale in social channels?
Edited Dec 18, 2024
0 votes · 0 comments
0
Votes
0
Comments
Testing the bot with letters or random words shows an unexpected answer
Edited Nov 12, 2024
0 votes · 0 comments
0
Votes
0
Comments
Will my conversation bots in the sandbox disappear if we deactivate messaging?
Edited Oct 03, 2024
0 votes · 0 comments
0
Votes
0
Comments
Can I turn off the bot generative reply for agents using JavaScript?
Edited Oct 04, 2024
0 votes · 0 comments
0
Votes
0
Comments
Why is the API step in the bot builder failing to create tickets for new users?
Edited Sep 27, 2024
0 votes · 0 comments
0
Votes
0
Comments
Can I recover or undo deleted conversation steps?
Edited Sep 26, 2024
0 votes · 0 comments
0
Votes
0
Comments
How can I chose which page the bot appears on?
Edited Dec 13, 2024
0 votes · 0 comments
0
Votes
0
Comments
Error: One or more intents are not available any more
Edited Sep 19, 2024
0 votes · 0 comments
0
Votes
0
Comments
How can I identify the user or create a ticket for an unresolved conversation?
Edited Sep 23, 2024
0 votes · 0 comments
0
Votes
0
Comments
What changes on my account when I migrate to automated resolutions?
Edited Jan 27, 2025
0 votes · 0 comments
0
Votes
0
Comments
How can I create bot responses to words such as hello and thanks?
Edited Sep 02, 2024
0 votes · 0 comments
0
Votes
0
Comments
Why isn't the AI bot providing the correct answer or article?
Edited Aug 28, 2024
1 vote · 0 comments
1
Vote
0
Comments
Do autoreplies for emails read the subject and description or just the subject?
Edited Jul 11, 2024
0 votes · 0 comments
0
Votes
0
Comments
Workflow: Notify customers of business hours when no agents are online
Edited Dec 30, 2024
0 votes · 0 comments
0
Votes
0
Comments
Why do messaging conversations contain old and previous messages?
Edited Jun 24, 2024
0 votes · 2 comments
0
Votes
2
Comments
Can AI agents scan and interpret attachments in conversations?
Edited Jul 02, 2024
1 vote · 1 comment
1
Vote
1
Comment
Why am I having issues publishing my conversation bot?
Edited Dec 30, 2024
0 votes · 0 comments
0
Votes
0
Comments
Can the generative AI tools and search for help center read through the content of attachments?
Edited Jun 12, 2024
0 votes · 1 comment
0
Votes
1
Comment
Why does the bot recommend articles or generate a reply the second time the same question is asked?
Edited Nov 12, 2024
0 votes · 0 comments
0
Votes
0
Comments
Can Advanced AI respond to emails with a generative reply?
Edited Dec 30, 2024
0 votes · 1 comment
0
Votes
1
Comment
Why did my trigger for incoming calls act on voicemail tickets?
Edited Dec 16, 2024
0 votes · 0 comments
0
Votes
0
Comments
How can I use the API after I migrated from Sunshine Conversations to Zendesk Suite?
Edited Jul 04, 2024
0 votes · 0 comments
0
Votes
0
Comments
What happens if I remove a switchboard integration within Sunshine Conversations?
Edited Apr 18, 2024
0 votes · 0 comments
0
Votes
0
Comments
My bot sends messages in active conversations between my agent and customer
Edited Apr 10, 2024
0 votes · 0 comments
0
Votes
0
Comments
My Zendesk bot changes are not being reflected for the users
Edited Oct 07, 2024
0 votes · 0 comments
0
Votes
0
Comments
Can I use a Zendesk bot and a third-party bot in Web Widgets of different brands?
Edited Apr 15, 2024
1 vote · 0 comments
1
Vote
0
Comments
Is there a character limitation on the Transfer to agent step in bot builder?
Edited Nov 20, 2023
0 votes · 0 comments
0
Votes
0
Comments
How can I turn off article suggestions on the bot builder?
Edited Dec 19, 2024
0 votes · 0 comments
0
Votes
0
Comments
How can I improve my messaging bot to find the match I expect?
Edited Jul 23, 2024
1 vote · 1 comment
1
Vote
1
Comment