Question
Are the generative AI tools for help center and generative search for help center capable of returning content from attachments or PDF files?
Answer
No, these features can't read the content of attachments in your help center. Readable content should be directly present in your articles.
For more information, see these articles:
1 comment
hassan
Hi Alex O. Robinson we've actually built a Zendesk Automation App on the Marketplace called OCR for PDF and Scanned Documents by Knots which can process attachments and then AI can kick in afterwards.
Here's the link if you'd like to have a look: https://www.zendesk.com/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots/
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