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Can the generative AI tools and search for help center read through the content of attachments?



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Alex O. Robinson

Zendesk Customer Care

Edited Jun 12, 2024


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Hi Alex O. Robinson we've actually built a Zendesk Automation App on the Marketplace called OCR for PDF and Scanned Documents by Knots which can process attachments and then AI can kick in afterwards.

Here's the link if you'd like to have a look: https://www.zendesk.com/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots/

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