Including external content in your help center search results

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  • mfg

    When external search results are shown and clicked in Guide, do those links send the end user offsite? If so, is it possible to add a note that there link goes offsite?

  • Anne Ronalter
    Zendesk Customer Care
    Hello Matthew,

    "The name of each external source that you defined during federated search setup appears in the list"
    That being said, I would recommend you add text in brackets with the name of the source, like (external website) to let the customer know.
  • Norm Van Eeden Petersman

    I have followed the steps but I am not having any  articles from the external blog I've linked to showing up in my results. Can you help?


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