Including external content in your help center search results

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  • mfg

    When external search results are shown and clicked in Guide, do those links send the end user offsite? If so, is it possible to add a note that there link goes offsite?

  • Anne Ronalter
    Zendesk Customer Care
    Hello Matthew,

    "The name of each external source that you defined during federated search setup appears in the list"
    That being said, I would recommend you add text in brackets with the name of the source, like (external website) to let the customer know.
  • Norm Van Eeden Petersman

    I have followed the steps but I am not having any  articles from the external blog I've linked to showing up in my results. Can you help?

  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Norm Van Eeden Petersman If you have multiple help centers, be aware that the help center that you include the content in, is the one identified in the brand selector in the top left corner:

    To include content in another help center in the same account you need to switch the brand selector to the right help center. If that is not the issue, you should contact our support that can help you solve the issue.

  • Lars Schweikardt

    Iam having problems getting the indexed results of my crawler. It is setup (partially finished) and I have arround 400 Records for this crawler in the search sources and I also activated it.

    What else do I need to to? I changed the code within the search results template to use {{results}} instead of {{article_results}} but still no success. This page does not help either since the code does not work it states that "'source_filters' does not exist"  as well as "type_filters" what do I need to besides setting up the crawler, activate the sources and changing the code inside the template to get my external content shown in the search results?

    When I query this endpoint[locales]=en-gb I do get the articles which have been crawled so they are there definelty

    Any help would be highly appreciated


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