If you set up Federated search in your help center, you can configure your search settings to include external content in your help center search results. See About Zendesk Federated Search.
In search results, each piece of external content is grouped under the relevant content source, which is the point of origin of the content (for example, blog, website, or learning management system). You can configure your search settings to specify which external content sources you want to include in your help center search results.
You must be a Guide admin to define the external content that you want to include in help center search.
To include external content in your help center search results
- In Guide, click the Settings icon () in the sidebar, then click Search settings.
- Under Federated search, click Manage.
- In the External Content tab, select the external content sources that you want to include in the search results.
- Click Save.