Question

After moving to Zendesk Suite, I am unable to use the Sunshine Conversations website for my WhatsApp channel, for example.

Answer

When you subscribe to Zendesk Suite Professional or higher, you gain access to Sunshine Conversations within Zendesk. You no longer need to authenticate from the Sunshine Conversations website.

Instead, generate API tokens within Zendesk, in Admin Center > Apps and integrations > Conversations API.

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For more information, see these articles:

  • Creating conversations integrations in Admin Center
  • Using the Conversations API keys
  • WhatsApp
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