Creating conversations integrations in Admin Center

Return to top

7 Comments

  • Shameen Rana

    Hi Gary Beichler,

    Where does that integration/app go after creation?

    Like in sunshine dashboard we can see app and their linked integrations, does this app goes to some sunshine account that is linked to this support account?

    Kindly guide me the purpose of this feature.

    Thanks.

    0
  • Taylor Bowser
    Zendesk Customer Care

    Hi Shameen Rana

    Thanks for your comment! After creation, the integration will be linked to the Sunshine Conversations app linked to your Zendesk subdomain. However, for new users this will only be accessible via the Conversations Integration page in the Admin Center. 

    Only legacy Sunshine Conversation users will have access to the Sunshine Conversations dashboard. 

    Hope this helps! 

    0
  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Hello,

    Is there a way or a plan for new users to access logs as legacy Sunshine Conversation users do?

    0
  • Marry Jane Dulay

    Error: "GraphQL server responded with error 3441003: please retry in some time or reach support to get the issue fixed"
    please help me to solve the WHATSAPP API Business Account creation error

    0
  • Marry Jane Dulay

    Error: 

    WHATSAPP_BUSINESS_API_INBOX_ONBOARDING

    0
  • Megan Covens
    Zendesk Product Manager

    Hello Ahmed Zaid

    Customers can now view their Sunshine Conversations logs in Admin Center within their Integration Logs. These can be found under Apps and Integrations -> Integrations -> Logs

    Hope this helps!

    0
  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Thank you Megan. I was confused at first because the product was marked simply as "Web-Hook" but upon expanding one error I saw the service field "conversations-api" and realised it was the SunCo Webhook integration.

    0

Please sign in to leave a comment.

Powered by Zendesk