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How can I improve my messaging bot to find the match I expect?



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Erik Lynch

Zendesk Customer Care

Edited Jul 23, 2024


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1 comment

Hey,

Is there a way of isolating a group or a single word from other bot answers such as putting them in quotation marks while typing the answer to a training phrase? So that the same words exist in different answers won't cause misleading in bot responses. 

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