What happens if I remove a switchboard integration within Sunshine Conversations?

Question

I'd like to remove a switchboard integration within the Sunshine Conversations platform. What would happen?

Answer

Deleting a switchboard integration removes it from your messaging flow. Future conversations won't be directed anymore. If the deleted integration was active in a conversation, new messages from the user will be reassigned to the new default integration, without issuing a passControl webhook. 

For more information, see these articles:

• Switchboard Integrations API
• Switchboard integration for custom integrations (webhook)
• Configuring the switchboard with Zendesk and a bot partner