Is there a character limitation on the Transfer to agent step in bot builder?

Question

Why is my text cut off on the Transfer to agent step of my answer flow?

Answer

This step has a 101 character limit. Characters above this limit will not appear in the message sent to your visitors.

To avoid this situation, keep the character count to 101 or fewer. If your phrase is exactly 101 characters, it will appear in full. Additional characters won't be displayed.

This article describes functionality available only to customers who had a drafted or published AI agent as of February 2, 2025. For information about equivalent functionality in the AI agents - Advanced add-on, see Building dialogues for AI agents - Advanced.