Question
Can article suggestions be turned off from the bot builder?
Answer
Yes, you can turn off article suggestions. Go to the bot builder settings to deactivate them.
- Navigate to the Admin Center > Channels > AI agents and automations > AI agents
- Click Manage conversation bots
- Hover over the desired bot and click Edit
- In the tab Behaviour scroll down, click If the bot finds relevant articles and select Don't answer based on articles
For more information, see this article: Building a conversation bot using answers.
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