When you understand how Answer Bot works, you can create or update your Help Center articles to work best with it, to try and get the right articles suggested.
This article includes the following tips:
Retain as much question context as possible
If you can retain as much similar phrasing of the original question within the article, the contextual match will be far better. For instance, the question "I can't log in, so how can I reset my password?" should result in an article with the title "How do I reset my password so I can log in?" and content that is as contextually relevant to the question as possible. Ultimately, this is the best approach for achieving success with Answer Bot
Keep the article focused on a single problem
A long list of FAQs won't help Answer Bot find the right answer. Every article should deal with one problem and one solution only. Can you break an article with multiple FAQs into separate articles and group them together in an FAQ section? It's important to note that Answer Bot places much greater emphasis on the first 75 words of the article. Therefore, t's critical to place as much contextually-relevant information into the top of the article as possible.