Answer Bot-powered features understand customer support questions submitted in the following languages:
- Arabic
- Chinese (simplified and traditional)
- Danish
- Dutch
- English
- French
- German
- Indonesian
- Italian
- Japanese
- Korean
- Polish
- Portuguese
- Romanian
- Russian
- Spanish
- Thai
- Turkish (Article recommendations only; not available for Flow Builder)
Additionally, in the Web Widget, Answer Bot also falls over to Help Center search functionality for any languages not supported in Answer Bot.
For more information about Answer Bot, see the following articles:
8 Comments
Is there a plan to add Swedish?
Hey Henrik,
I double checked with our answer-bot team and it doesn't look like they have plans to add further language support at this time. I would recommend creating a feedback post in our Guide Community topic for our Product Managers to review your use case.
Let me know if you have any other questions!
When a Dutch-speaking customer types in for example "credits" he gets NL or ENG articles not normal ....
Here I am seen again on FAQ but nothing answers my questions....
@...
Thanks for reaching out, can your Dutch speaking customer access the full help center? (English / Dutch)?
Hi,
Despite having the articles in spanish, english and brazilian portuguese, the bot returns the articles only in spanish (default language). How can I fix this?
Thank you in advance for your assistance.
Why doesn't it have the option for Hindi? Are there any plans for this? How soon?
Been trying to find if there is support for translation via answerbot.
Scenario being non-English speaking customer submits a ticket in their language, will Answerbot be able to read that, translate and provide articles based on the translation?
Or would providing knowledge base articles in the customer's local language be required?
Cheers
I see you support Arabic which is RTL, what about Hebrew?
Should I use arabic and just enter Hebrew text or should I keep my English setup in the bot?
Is there any plan to add Hebrew anytime soon?
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