In this article, you'll learn how to view and edit your bot settings. To view and edit settings, you'll need to be an admin on your account.
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Viewing and editing your bot settings
From Admin Center, you can view and update settings for any of your bots.
To view and update bot settings
- In Admin Center, click Channels in the sidebar, then select Bots and automations > Bots.
- Click Manage bots.
- Click the bot you want to update.
- In the Settings tab, enter or update the settings as needed:
- Name. The name appears at the top of the widget. Choose a name that will help customers recognize your organization and let them know they’re communicating with a bot. For more details, see Adding and updating your bot avatar.
- Avatar. The custom avatar replaces the default avatar with your own image. Drag-and-drop or upload a JPG, PNG, or GIF that is smaller than 100KB. Simple, clear images that represent your organization (such as a logo or mascot) are recommended. For more details, see Updating your bot avatar and name.
- Brand. The bot can be activated on live channels associated with this brand.
- Show title and preview for restricted articles. Configures your bot to show the title and preview of restricted help center articles to all users, regardless of which authentication method is used or whether they are anonymous.
- Channel connection. Once your bot is published to one or more channels, they are displayed here where you can manage them.
- Click Save.