Deactivating autoreplies for article recommendations

What's my plan?

This functionality is part of AI agents.

You can deactivate autoreplies for email notifications, web forms, or both.

To deactivate autoreplies in emails

1. In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.
2. On the Triggers page, locate the autoreply trigger you want to deactivate.
3. Hover your mouse over the trigger to display the options menu icon ( ) and select Deactivate.

   The trigger’s status is changed to Inactive.

4. Repeat for each trigger you've created for email autoreplies.

   You can view a list of autoreply triggers on the Manage autoreplies page. See Viewing and managing your autoreply settings.

To deactivate autoreplies in web forms

1. In Admin Center, click Channels in the sidebar, then select AI agents and automation > AI agents.
   Note: In some older accounts, autoreplies are known as article recommendations. In those accounts, click Channels in the sidebar, then select AI agents and automation > Article recommendations.
2. Click Manage autoreplies.
3. Click the Web form tab.
4. Toggle off Web form channel enabled to deactivate it.