Disabling Answer Bot

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2 Comments

  • Buddy Thomas

    I have done all this and this still pops up on every action I take. See black arrow.

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  • Beto
    Zendesk Customer Care

    Hello Buddy, thank you for your question!

    The Widget described on this article would be your own widget, that you offer to your customers. The one appearing on your screenshot is our own Widget, handled by us at Zendesk that appears in your account whenever you wish to place or update a ticket with us. 

    It might pop up if you have some new unread comments, so you can just open them up in order to stop the Widget from popping up. 

    If you find that the Widget is still popping up even if there are no unread messages, I would highly encourage you to contact our customer support team by following the steps here, as this would not be the expected behaviour. 

    I hope this was helpful!

    0

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