You can view and manage your autoreply-related email triggers and web form settings.
This article discusses the following topics:
Viewing the Autoreplies admin page
You can view autoreply-related email triggers and web form settings on the Autoreplies admin page.
To open the Autoreplies admin page
-
In Admin Center, click
Channels in the sidebar, then select Bots and automations > Bots.
Note: In some older accounts, autoreplies are known as article recommendations. In those accounts, click Channels in the sidebar, then select Bots and automations > Article recommendations. - Click Manage autoreplies.
The Autoreplies admin page includes the following tabs:
- The Email tab, which displays the triggers associated with autoreplies (Standard and Advanced).
- The Web form tab, which displays options for activating and deactivating web forms and the web form channel.
The Email tab
The Email tab lists the triggers associated with autoreplies. These are active triggers that include the following actions:
- Autoreply with articles
- Autoreply (Advanced AI add-on users only)
On this tab, you can:
- Create a trigger by clicking the Create trigger button.
- Open an existing trigger by clicking the trigger in the Trigger name list.
For more information on working with email autoreplies, see Configuring email autoreplies to deflect requests.
The Web form tab
The Web form tab displays options for including autoreplies with articles in your ticket forms.
It contains two sections:
- Web form, where you can activate or deactivate autoreplies with articles for the web form.
- Active web forms where you can view any ticket forms incorporating autoreplies, and activate or deactivate autoreplies on these forms.
For information on these options, see Using autoreplies with your web forms.