Viewing and managing your autoreply settings

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This functionality is part of AI agents - Essential.

You can view and manage your autoreply-related email triggers and web form settings.

This article discusses the following topics:

• Viewing the Autoreplies admin page

Viewing the Autoreplies admin page

You can view autoreply-related email triggers and web form settings on the Autoreplies admin page.

To open the Autoreplies admin page

1. In Admin Center, click Channels in the sidebar, then select AI agents and automation > AI agents.
   Note: In some older accounts, autoreplies are known as article recommendations. In those accounts, click Channels in the sidebar, then select Bots and automations > Article recommendations.
2. Click Manage AI agents for email and web form.

The Autoreplies admin page includes the following tabs:

• The Email tab, which displays the triggers associated with autoreplies and autoreplies with artilces.
• The Web form tab, which displays options for activating and deactivating web forms and the web form channel.

The Email tab

The Email tab lists the triggers associated with autoreplies. These are active triggers that include the following actions:

• Autoreply with articles
• Autoreply

On this tab, you can:

• Create a trigger by clicking the Create trigger button.
• Open an existing trigger by clicking the trigger in the Trigger name list.

For more information on working with email autoreplies, see Using autoreplies to recommend articles in email notifications.

The Web form tab

The Web form tab displays options for including autoreplies with articles in your ticket forms.

It contains two sections:

• Web form, where you can activate or deactivate autoreplies with articles for the web form.
• Active web forms where you can view any ticket forms incorporating autoreplies with articles, and activate or deactivate autoreplies with articles on these forms.

For information on these options, see Using autoreplies to recommend articles in web forms.