Using APIs to configure Answer Bot in Web Widget (Classic)

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  • Permanently deleted user

    @... The video linked under Updating the appearance of Answer Bot is not there. The web widget resources link near the top also leads to a dead link. 

  • Aimee Spanier
    Zendesk Documentation Team

    Thanks for catching those, Justin! I've fixed the resource link and removed the video until I can track down a working version of it.

  • Jimmy

    not having any luck with that snippet of code. (filtering articles using labels). I'd like a specific article to be recommended when the keywords "return, refunds" etc are used. 


  • Tony
    Zendesk Customer Care
    Hi there!
    This is Tony from Zendesk.
    The code you are using right now should attach contextual data when submitting a user query, as you can see here.
    I believe you are looking for something that will enhance the contextual help provided by the web widget, then I think you should use this option and integrate it in your site.
  • Stephanie Knuteson

    I am trying to locate in HTML where the " widget script is loaded" so that i can remove the "Bot" language. I want to just want to remove the highlighted language nothing else. I have looked through ever page and can not find the web widget info listed anywhere.

  • Dane
    Zendesk Engineering
    Hi Stephanie,
    As it turns out, there's no option to remove it if you have turned on Article recommendation for your widget. However, you can rename it by using this API.
  • Daniel Michaels

    I used the code from updating the appearance of answer bot in Rosetta Theme 1.4.2 so I could change the picture of the avatar.   I had put the code in script.js in the helpdesk so that it would change the values.   This worked perfectly.

    In Sandbox we just updated Rosetta Theme version 2.1.2.   I added the same code

    //Answer Bot Changes
        window.zESettings = {
          webWidget: {
            answerBot: {
              avatar: {
                url: '',
                name: {"*": 'RO'}


    The avatar does not change to the picture?  Did something change with the new version that I need to adjust the settings?

  • Dane
    Zendesk Engineering
    Hi Daniel, 

    This will only work for Live Chat (Classic Widget).


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