Web Widget (Classic) resources

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  • Roman Alekseiev

    Hi, is it possible to set assignee right from Web Widget API ?

    Currently all tickets from widget are assigned to whole group without specified agent, but I'd like to set certain agent right before ticket being submitted.

  • Miranda Burford
    Zendesk Product Manager

    Hi Roman Alekseiev,

    Unfortunately, it's only possible to set departments/groups from the the Web Widget client-side (not individual assignees).  One workaround may be to create a department/group with only one agent in it.  That should achieve what you are hoping to do!

    - Miranda.



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