Configuring Zendesk Talk settings for Web Widget (Classic)

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  • Safia Benaouda

    How can I make "Name" and "How can we help" mandatory fields in the Request a Callback form? The Name field is already mandatory in our default ticket form. 


  • Remi Saumet
    Zendesk Customer Care

    Hi sbenaouda,

    Thank you for your post here, hope you are doing well today!

    I've been researching about this option, unfortunately, this feature is currently not available. However, I encourage you to create a post here : Feedback on Talk.

    Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Specific examples, details about impact, and how you currently handle things are the most helpful things to share to help our product teams understand the full scope of the need when working on solutions. 

    Thank you for your understanding, have a great rest of your day!

    Best regards,

    Remi | Technical Support Engineer

  • Stephanie Michele

    Why on earth would the name field be optional? How are we suppose to address a person that has requested a call back? Name should not be optional!

  • Nicole Saunders
    Zendesk Community Manager

    Hi Stephanie -

    That sounds like great feedback for our product managers. To officially register your feedback with them, please post it in our official intake channel, which is the Feedback on Talk topic in the community.

    If you haven't posted there before, here's a helpful guide on how to write an effective feedback post.


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