Configuring voice options in Web Widget (Classic)



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Amy Malka

Zendesk Documentation Team

Edited Apr 24, 2025


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9 comments

Hi Frank Fernandez
 
Good day! Unfortunately, this is not a native functionality, although you may somewhat achieve this through setting up multiple brand
 
In nature, you can set up a web widget for different brands with separate Help center each.   
 
 
 

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Hi there, it is possible to have two configuration of the web widget classic set as a default?! Like I want the digital Line and also if there is no one available or there are busy, , in online status, it appears the call us form.? Is this possible and where I can find?! Thx 

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Hi Kostiantyn,


Hi there!
Is it possible to change these texts? Or translations of these texts?

  • Call us directly from your browser. You'll need to allow microphone access when prompted.
  • Microphone access needed
  • This permission may have been denied. Check browser settings to grant this permission.
  • Try again

Thanks in advance!

I am afraid they cannot be edited but the text will automatically translate depending on the language of the viewer's browser.

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Hi, is it possible to change the translation of the ticket field?

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Hi there!
Is it possible to change these texts? Or translations of these texts?

  • Call us directly from your browser. You'll need to allow microphone access when prompted.
  • Microphone access needed
  • This permission may have been denied. Check browser settings to grant this permission.
  • Try again

Thanks in advance!

0


Hi Stephanie -

That sounds like great feedback for our product managers. To officially register your feedback with them, please post it in our official intake channel, which is the Feedback on Talk topic in the community.

If you haven't posted there before, here's a helpful guide on how to write an effective feedback post.

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Why on earth would the name field be optional? How are we suppose to address a person that has requested a call back? Name should not be optional!

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Hi sbenaouda,

Thank you for your post here, hope you are doing well today!

I've been researching about this option, unfortunately, this feature is currently not available. However, I encourage you to create a post here : Feedback on Talk.

Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Specific examples, details about impact, and how you currently handle things are the most helpful things to share to help our product teams understand the full scope of the need when working on solutions. 

Thank you for your understanding, have a great rest of your day!

Best regards,

Remi | Technical Support Engineer

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How can I make "Name" and "How can we help" mandatory fields in the Request a Callback form? The Name field is already mandatory in our default ticket form. 

 

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