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Setting up Talk


Choosing the right Talk line type

Talk offers three types of phone lines: Standard lines using Public Switched Telephone Network (PSTN) Digital ...

Edited Jan 16, 2025

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Activating Talk and configuring general settings

What's my plan? This article describes how to activate Talk and configure general settings. Before you ...

Edited Feb 12, 2025

9 votes  ·  18 comments

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Connecting an external AI agent using a SIP-IN line

SIP (Session Initiation Protocol) technology allows voice calls and other communication services to ...

Edited Dec 09, 2024

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Adding a Talk SIP-IN line

SIP (Session Initiation Protocol) technology allows voice calls, and other communication services to...

Edited Jan 24, 2025

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Configuring Talk settings

What's my plan? Talk comes with a number so you can start using it right away. However, there are ma...

Edited Aug 26, 2024

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Emergency calling in Talk

What's my plan? Quick Look: Admin Center > Channels > Talk and email > Talk In certain countries, you can make...

Edited Jan 22, 2025

2 votes  ·  1 comment

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Configuring quality of service (QoS) settings for Talk on Windows domains

What's my plan? You can use DSCP tags in Microsoft Windows domains to let your network appliances know how to prior...

Edited Jun 21, 2024

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Talk network requirements

What's my plan? Zendesk Talk uses the internet for making and receiving phone calls. As a result, a fast ...

Edited Nov 26, 2024

20 votes  ·  10 comments

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Determining your Zendesk Talk staffing requirements

What's my plan? When planning to implement Talk, consider how many Talk agents your support team will need. Each or...

Edited Jun 21, 2024

1 vote  ·  0 comments

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Adding a call button to your mobile app

What's my plan? Embedded voice in Talk enables you to add a digital line and embed a call button in your mobile app...

Edited Jul 02, 2024

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Best practices for call recording

What's my plan? If you plan to record phone calls within Zendesk Talk, you will need to comply with applicable laws ...

Edited Jan 18, 2025

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Verifying your business for Zendesk Talk phone number purchasing

What's my plan? Before you purchase a Talk phone number, you must meet any local regulations for owning that numbe...

Edited Jun 21, 2024

3 votes  ·  0 comments

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Adding a Talk digital line

What's my plan? In Understanding Talk Embedded voice, you learned the basics about how Talk digital ...

Edited Dec 09, 2024

2 votes  ·  6 comments

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Giving agents access to Talk

What's my plan? After you've enabled and configured Talk, you need to give your agents access. On Ent...

Edited Jan 22, 2025

6 votes  ·  16 comments

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Preparing to use Talk

What's my plan? Use this article to understand some of the factors you need to consider to ensure that Talk works c...

Edited Jun 21, 2024

14 votes  ·  11 comments

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Configuring Talk voicemail options

What's my plan? When you can't answer calls, Zendesk Talk has built-in voicemail. When customers leave a vo...

Edited Dec 09, 2024

3 votes  ·  17 comments

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Adding Talk phone lines

What's my plan? A Zendesk Suite trial comes complete with a Talk phone number you can start using immediate...

Edited Aug 26, 2024

15 votes  ·  31 comments

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Adding an address in Zendesk Talk

What's my plan? When you purchase a Zendesk Talk phone number, you will sometimes need to provide an address before...

Edited Jul 26, 2024

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Standardizing your outbound caller ID

What's my plan? When an agent places a call, they can select any outbound-enabled number to use from the drop-down ...

Edited Jun 21, 2024

7 votes  ·  9 comments

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Enabling customer callback

What's my plan? Callback enables your customers to choose between waiting on hold in a queue or requesting a ...

Edited Dec 09, 2024

6 votes  ·  35 comments

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Configuring Zendesk Talk settings for Web Widget (Classic)

What's my plan? To use Zendesk Talk with Web Widget (Classic), you need to create a configuration that ...

Edited Jun 21, 2024

3 votes  ·  9 comments

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Porting numbers for Zendesk Talk

What's my plan? If you have an existing phone number that you use for support calls, you might be able to port this ...

Edited Jan 18, 2025

16 votes  ·  0 comments

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Setting up Talk numbers for multiple brands

What's my plan? Note: Talk customers who are not on a Suite plan must also have Support Enterprise to use ...

Edited Jun 21, 2024

4 votes  ·  2 comments

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