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Setting up Talk

Choosing the right Talk line type

What's my plan? Suite All plans Support with Talk all plans Talk offers three types of phon...

Edited Mar 05, 2025

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Activating Talk and configuring general settings

What's my plan? Suite All plans Support with Talk all plans This article describes how to a...

Edited Mar 05, 2025

9 votes  ·  18 comments

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Connecting an external AI agent using a SIP-IN line

What's my plan? Suite All plans Support with Talk all plans SIP (Session Initiation Protoco...

Edited Mar 05, 2025

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Adding a Talk SIP-IN line

What's my plan? Suite All plans Support with Talk all plans SIP (Session Initiation P...

Edited Mar 12, 2025

0 votes  ·  7 comments

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Configuring Talk settings

What's my plan? Suite All plans Support with Talk all plans Talk comes with a number so yo...

Edited Mar 05, 2025

2 votes  ·  0 comments

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Emergency calling in Talk

What's my plan? Suite All plans Support with Talk all plans Quick Look: Admin Center > Ch...

Edited Mar 05, 2025

2 votes  ·  1 comment

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Configuring quality of service (QoS) settings for Talk on Windows domains

What's my plan? Suite All plans Support with Talk all plans You can use DSCP tags in Microsof...

Edited Mar 05, 2025

0 votes  ·  3 comments

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Talk network requirements

What's my plan? Suite All plans Support with Talk all plans Zendesk Talk uses the internet ...

Edited Mar 05, 2025

20 votes  ·  10 comments

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Determining your Zendesk Talk staffing requirements

What's my plan? Suite All plans Support with Talk all plans When planning to implement Talk,...

Edited Mar 05, 2025

1 vote  ·  0 comments

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Adding a call button to your mobile app

What's my plan? Support with Talk all plans Embedded voice in Talk enables you to add a digital line a...

Edited Mar 05, 2025

2 votes  ·  2 comments

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Best practices for call recording

What's my plan? Suite All plans Support with Talk all plans If you plan to record phone calls ...

Edited Mar 05, 2025

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Verifying your business for Zendesk Talk phone number purchasing

What's my plan? Suite All plans Support with Talk all plans Before you purchase a Talk phon...

Edited Mar 05, 2025

3 votes  ·  0 comments

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Adding a Talk digital line

What's my plan? Suite All plans Support with Talk all plans In Understanding Talk Embedded...

Edited Mar 05, 2025

2 votes  ·  6 comments

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Giving agents access to Talk

What's my plan? Suite All plans Support with Talk all plans After you've enabled and config...

Edited Mar 05, 2025

6 votes  ·  16 comments

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Preparing to use Talk

What's my plan? Suite All plans Support with Talk all plans Use this article to understand s...

Edited Mar 05, 2025

14 votes  ·  12 comments

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Configuring Talk voicemail options

What's my plan? Suite All plans Support with Talk all plans When you can't answer calls, Ze...

Edited Mar 05, 2025

3 votes  ·  17 comments

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Adding Talk phone lines

What's my plan? Suite All plans Support with Talk all plans A Zendesk Suite trial comes com...

Edited Mar 05, 2025

15 votes  ·  32 comments

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Adding an address in Zendesk Talk

What's my plan? Suite All plans Support with Talk all plans When you purchase a Zendesk Talk...

Edited Mar 05, 2025

0 votes  ·  0 comments

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Standardizing your outbound caller ID

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professional o...

Edited Mar 05, 2025

7 votes  ·  9 comments

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Enabling customer callback

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professional ...

Edited Mar 05, 2025

6 votes  ·  38 comments

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Configuring Zendesk Talk settings for Web Widget (Classic)

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Profes...

Edited Mar 14, 2025

3 votes  ·  9 comments

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Porting numbers for Zendesk Talk

What's my plan? Suite All plans Support with Talk all plans If you have an existing phone numb...

Edited Mar 05, 2025

16 votes  ·  0 comments

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Setting up Talk numbers for multiple brands

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Talk all p...

Edited Mar 05, 2025

4 votes  ·  2 comments

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