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Adding a Talk SIP-IN line



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Rob Stack

Zendesk Documentation Team

Edited Jan 24, 2025


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6 comments

When will these features be available? Without beeing able to use Talks IVRs, this is for us not usefall at all: 

Failover functionality is not supported on a SIP-IN line.

  • SIP-IN lines cannot be configured using APIs. They can only be set up in Admin Center.
  • Talk Interactive Voice Response (IVR) trees are not currently supported.
  • Callback functionality is not currently supported.
  • You can’t place outbound calls from a SIP-IN line. In the case of call overflow and agent forwarding, you’ll need to choose an external PSTN number for outbound calls.
  • You can’t block numbers from a SIP-IN line.

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Rohan Gupta

Zendesk Product Manager

Hi Nick,

Thanks for raising the feedback.
1) We are working to enable IVR and callbacks on SIP lines early next year hopefully in Q1, 2025.

2) Outbound calling over the SIP line - is also on the roadmap for next year 2025.

3) Failover functionality, blocked numbers and configuring via APIs are in the backlog but not on the roadmap yet. If you feel strongly regarding any of these, please voice your opinion and highlight the use case in feedbcak community, it will be helpful to us from a planning point of view. 

Thank You!

Rohan

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Hello Rohan Gupta 

Is a SIP-OUT EAP coming soon? Can you tell us when this feature should be available?

 

Thank you

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Rohan Gupta

Zendesk Product Manager

Hi Nick Altmueller ,

We recently released the ability to add IVRs to SIP lines. Here is the announcement. Hopefully, now you can utilise the SIP capability. Let us know of any more feedback.

Thanks

Hi Julien Poirot (Maroc Cloud)

If you can share with us what is the use case you are trying to cater to with SIP-OUT?

Outbound calling via SIP-OUT is planned for later this year, don't have exact dates yet, but will keep the community posted.

Thanks

Rohan

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Hi Rohan Gupta 

We have a couple of use cases : Welcome Calls after 1st customer order or qualification calls after form submission.

 

Regards

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Hi Rohan, 

 

is there any way of knowing the upcoming features for SIP outgoing calls, such as pricing etc? 

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