Configuring voicemail options

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  • Nathan Cassella

    A few questions on automating this because changing the VM greeting and schedule is very tedious.

    1. Is there a way to link greetings and schedules so that it plays specific greetings when you change a schedule? Example: we are open 8-3 on thanksgiving; I set a schedule for that day but still need to manually change all the VM greetings to a holiday closure notification.

    2. Is there a way to link greetings and settings to your holiday schedule? Example: I have all my holidays programmed, and I want to change the "Outside Schedule" VM greeting during those holidays without manually changing it for eight out of ten lines.

    3. Is there a way to specify specific start times on the holiday schedule? Example: At 3 pm on the 24th, we closed for thanksgiving until today, but I needed to have a completely different schedule just for one day.

  • Neil
    Zendesk Customer Care
    Hi Nathan,

    To summarize the answer to your questions, it is not possible to perform these customized voicemail greeting settings you outlined. 
    At the moment the only way to have your voicemail greetings in line with your operating schedule would be to manually set them according to what the schedule is.

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