Routing calls based on business hours

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2 Comments

  • Benedikt Badke

    Hi,

    Is it possible to have two different numbers which are working separately on different timetables in Zendesk Talk? (One number on working hours and the other one for the support 24/7)

    Thank you for your help!

    0
  • Dane
    Zendesk Engineering
    Hi Benedict,
     
    Yes it's possible. 
     
    For the first Line, you'll need to set a Schedule in the routing option. For the second Line, you'll just have to select "Always route calls".
     

     
    Hope this helps!
    0

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