Adding Talk phone lines

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  • Dr Chris Horne

    Hi - I'm trying to add a new number to our Talk package, but can't find the Lines tab on the Talk - Admin page.

  • Brett Bowser
    Zendesk Community Manager

    Hey Chris,

    Can you confirm you're an admin on the account or have the ability to make subscription changes? I did some testing on my end and the option to add an additional line does show up for me. I'm wondering if it's an access issue? Is another admin on the account able to see this option?

    Let me know!

  • Shaun Murray

    Are there any plans to allow us to choose the Hold greeting for external phone numbers?  Currently it plays the "Default" greeting and I cannot find a way to change it.

  • Bryan Collins

    Forwarding vs porting: which is better? What are the pros and cons?

  • Rayne Puertos

    Can a number purchased in Zendesk be ported OUT?


  • Sarina Jain

    Hello! My team is interested in adding an external number to our Zendesk Talk lines so we can have all staff place outbound calls to our program participants from a single phone number. Two quick questions I had:

    1. We already have a Twilio toll-free phone number that we're using to send bulk SMS messages (not equipped for placing calls). Would we be able to make that our Zendesk Talk external number?
    2. I see that it's not possible to route incoming calls through the external number. Does that mean we'd need to provide people with a different Zendesk Talk number to call us back on?
  • Nicholas Bromley

    It would be nice to have a way to delegate agent or group access to certain external numbers. Is there a plan to add this in the future?

  • Whitney

    The toll free number was deleted. How could I add the number to zendesk again?

  • Dion
    Zendesk Customer Care
    Hey Nicholas,

    We do not have any details if this will is part of the roadmap but you can post this as product feedback



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