Adding Talk phone lines

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12 Comments

  • Dr Chris Horne

    Hi - I'm trying to add a new number to our Talk package, but can't find the Lines tab on the Talk - Admin page.

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  • Brett Bowser
    Zendesk Community Manager

    Hey Chris,

    Can you confirm you're an admin on the account or have the ability to make subscription changes? I did some testing on my end and the option to add an additional line does show up for me. I'm wondering if it's an access issue? Is another admin on the account able to see this option?

    Let me know!

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  • Shaun Murray

    Are there any plans to allow us to choose the Hold greeting for external phone numbers?  Currently it plays the "Default" greeting and I cannot find a way to change it.

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  • Bryan Collins

    Forwarding vs porting: which is better? What are the pros and cons?

    1
  • Rayne Puertos

    Can a number purchased in Zendesk be ported OUT?

     

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  • GiveDirectly

    Hello! My team is interested in adding an external number to our Zendesk Talk lines so we can have all staff place outbound calls to our program participants from a single phone number. Two quick questions I had:

    1. We already have a Twilio toll-free phone number that we're using to send bulk SMS messages (not equipped for placing calls). Would we be able to make that our Zendesk Talk external number?
    2. I see that it's not possible to route incoming calls through the external number. Does that mean we'd need to provide people with a different Zendesk Talk number to call us back on?
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  • Nicholas Bromley

    It would be nice to have a way to delegate agent or group access to certain external numbers. Is there a plan to add this in the future?

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  • Whitney

    The toll free number was deleted. How could I add the number to zendesk again?

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  • Dion
    Zendesk Customer Care
    Hey Nicholas,

    We do not have any details if this will is part of the roadmap but you can post this as product feedback

    Regards,

    Dion
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  • Patrick Rieger

    Hi team, 

    I am trying to purchase a new number for our Zendesk - however whatever number I choose, it keeps saying that I need to chose a number with my local prefix. But the numbers I am choosing are numbers that are with Munich prefix and so is our company address. By any chance, do you know what could be the issue? 

    Thank you!

     

    Best regards, 

     

    Patrick

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  • Christine
    Zendesk Engineering
    Hi Patrick,

    To adhere to local phone number regulations you will need to verify your business for Talk before purchasing a number. If you already have business verification approved and still can't purchase a number for that country, please submit a ticket with us directly so we can look into it. See Contacting Zendesk Customer Support.

    Before you start, get more familiar with the requirements for each country by reading Zendesk Talk and Zendesk Text number regulatory requirements for Germany.
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  • James Molina

    Can more than one existing line be forwarded to a single Talk number?

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