Using the Answer Bot for Slack integration

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2 Comments

  • mchun

    Big +1 to Nicole above. 

    My team would LOVE to integrate this into ZenDesk but with the base permissions set within Help Center not working in the Slack integration we are moving away from it as we'd have to completely migrate all internal documents out of our Help Center to avoid user visibility on things they shouldn't see.

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  • Nicole Woods

    Ha! Michael, I've literally been migrating all of our internal articles out of Zendesk this past week! It's a workaround but definitely not ideal b/c our agents would rather see all articles in the same place.

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