Using the Slack for Zendesk Support integration

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6 Comments

  • Mat Kelley

    I have just tried to integrate this - in slack however there is no drop down menu for chosing channel. What am I missing?

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  • Thomas Verschoren

    Hey,

    Reading through the documentation I see this note:

    Only channels that the Zendesk app has been invited to appears in the drop-down options. To add additional channels, see To add the app to a private channel and To add the app to another public channel.

    Might this solve your problem?

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  • Tyler Tew

    @... see you've made a few comments in the past about a new integration. I've got a couple of questions on that.

    Will this new integration support custom ticket forms? The ability to ensure that certain details are always included in tickets/requests would be appreciated.

    Is this new integration in the works currently? If so, can you share what sort of timeline you're aiming for?

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  • David Gillespie
    Zendesk Product Manager

    Hi @...,

    Thanks for reaching out.

    We are looking at ways we could surface a custom ticket form in Slack in the new Slack integration. Unfortunately we're still working through our solution and scope so I can't give a definite date or confirmation for when this will be ready, but we are looking at it. 

    Thanks,

    David

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  • Jeremy Smythe

    I've run into an issue when doing Create a ticket, I choose the group I want (only have 3) but it seems all the tickets are going to the Default group. Create a ticket shows all 3 groups. But everything is getting assigned to Default. 

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Jeremy,

    I would suggest that you reach out to our Customer Support so we can take a closer look into your integration and check what could have possibly assigned the ticket to the default group instead of your desired group.

     

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