Creating conversations integrations in Admin Center

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  • Shameen Rana

    Hi Gary Beichler,

    Where does that integration/app go after creation?

    Like in sunshine dashboard we can see app and their linked integrations, does this app goes to some sunshine account that is linked to this support account?

    Kindly guide me the purpose of this feature.


  • Taylor Bowser
    Zendesk Customer Care

    Hi Shameen Rana

    Thanks for your comment! After creation, the integration will be linked to the Sunshine Conversations app linked to your Zendesk subdomain. However, for new users this will only be accessible via the Conversations Integration page in the Admin Center. 

    Only legacy Sunshine Conversation users will have access to the Sunshine Conversations dashboard. 

    Hope this helps! 

  • Ahmed Zaid
    Community Moderator


    Is there a way or a plan for new users to access logs as legacy Sunshine Conversation users do?


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