The enhance writing feature, which is part of agent copilot, automatically improves the content of agent comments and help center content in different ways:
- Expand: Rephrases the content of an agent comment or selected help center content with additional language.
- Simplify: Rephrases the content of your comment to be more concise and focus on the main idea.
- Make more friendly: Changes the tone of an agent comment or selected help center content so that it sounds more conversational.
- Make more formal: Changes the tone of an agent comment or selected help center content so that it sounds more professional.
- Write a custom prompt: Changes your comment based on the custom instructions you enter that enhance or adjust the text.
- Simplify (help center only): Changes the content of selected help center content to be clearer and more concise.
- Summary (help center only): Displays a concise description of a help center article’s content.
Note: OpenAI will not use your data to train its models or improve its services. For more
information about how your data is protected, see Zendesk AI Data Use Information.
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Turning on enhance writing
Admins can turn on enhance writing. By default, this feature is turned on and works on any channel within Agent Workspace. You can find information about supported languages for the enhance writing tools in the Zendesk language support article.
To turn on enhance writing
- In Admin Center, click
AI in the sidebar, then select Agent copilot > Writing tools. - Select Enhance writing.
- Click Save.