Getting started with email in Zendesk Support

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2 Comments

  • Devin Henrickson

    Is it possible to set up an email that will not make a support ticket but a way to view my email? If not I think that would be a great suggestion. So agents can look at there work email and see important stuff.

    1
  • Dave Dyson
    Zendesk Community Manager

    Hi Devin,

    Zendesk isn't designed to be an email client, so that's not possible. Thanks for the input!

    1

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