Getting started with email - Part 4: Common email channel problems

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2 Comments

  • John Decker

    Is it possible to get viewable email chains? Currently, our email messages only display one active message, as where Our clients and our team members prefer seeing the entirety of the messages/email chain  to date?  

    1
  • Ahn Letran
    Zendesk Customer Care

    Hey, John!

    This might be related to your needs: Using simplified email threading (early access program).
    Simplified email threading improves the way that email notifications appear to your end users and agents in third-party email applications such as Gmail. It removes redundant or duplicate formatting such as avatars and dotted lines. It allows multiple messages in an email thread to fold.

    Cheers!

    Ahn L. | Customer Support Advocate

    1

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