A complete guide to understanding email in Zendesk - Part 2: Incoming email requests and notifications

Return to top


  • Hi All

    Just wondering what the "The email body includes a hidden reference to the ticket" is?

    Is there a way to know what this reference is and how we can see it in the 'original email source'?

    Many thanks

  • Gab Guinto
    Zendesk Customer Care
    Hi Chad,
    You can view the text version of original email source and when you scroll down to the bottom of the email body, you should see the unique ID encoded with the email. Example: 

    Alternatively, when viewing the HMTL version of the original email, you can highlight all text, and that should make the ID at the bottom visible.
  • David Baldwin

    Can that reference be used to lookup original ticketid using an API?

  • Dane
    Zendesk Engineering
    Hi David, 

    It's only possible to extract tickets via ticket ID or list all the tickets when you use API.

Please sign in to leave a comment.

Powered by Zendesk