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Disabling and enabling rich content in incoming emails



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Jennifer Rowe

Zendesk Documentation Team

Edited Jun 21, 2024


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4 comments

Do we have same setting for Sideconversations? The side conversations are not retainign the Rich content and the email looks wacky. 

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Julio R.

Zendesk Customer Care

Hi Sujitha,
 
I have created a ticket to have closer look into your question. I will be contacting you very soon.

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I have disabled rich content but the emails are still coming up not as plain text, have attached an example

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Fellipe M.

Zendesk Customer Care

Hi Ellen,
 
For your request, it's better to investigate with a Support ticket. I've opened one on your behalf, you should have received an email about it.

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