Formatting and customizing your email

Customizing your email notifications

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Channels > Talk...

Edited Mar 19, 2025

20 votes  ·  36 comments

20

Votes

36

Comments

Zendesk email design cookbook

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Channels > Talk...

Edited Mar 19, 2025

0 votes  ·  2 comments

0

Votes

2

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Setting up an unformatted email template

The default formatting for Zendesk Support emails is nice if you're setup as a ticketing system. But what if you want...

Edited Jan 03, 2023

18 votes  ·  3 comments

18

Votes

3

Comments

Changing your email template content fonts

Disclaimer: Zendesk provides this article for instructional purposes only. Zendesk does not support or guarantee th...

Edited Aug 21, 2024

14 votes  ·  8 comments

14

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8

Comments

Understanding personalized email replies

What's my plan? Suite Any plan Support Any plan When an agent or end user adds a public comm...

Edited Mar 19, 2025

18 votes  ·  4 comments

18

Votes

4

Comments

Disabling and enabling rich content in incoming emails

What's my plan? Suite Any plan Support Any plan Email sent to your Zendesk instance has two p...

Edited Mar 19, 2025

3 votes  ·  4 comments

3

Votes

4

Comments

Customizing the welcome email and the account verification email

What's my plan? Suite Any plan Support Any plan End-user account emails notify agents and en...

Edited Mar 19, 2025

3 votes  ·  34 comments

3

Votes

34

Comments

Understanding simplified email threading

What's my plan? Suite Any plan Support Any plan Note: If your account was created before J...

Edited Mar 19, 2025

4 votes  ·  26 comments

4

Votes

26

Comments

Implementing simplified email threading for email applications

What's my plan? Suite Any plan Support Any plan Note: If your account was created on or aft...

Edited Mar 19, 2025

3 votes  ·  90 comments

3

Votes

90

Comments

Adding and removing the delimiter from email notifications

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Channels > Talk...

Edited Mar 19, 2025

7 votes  ·  4 comments

7

Votes

4

Comments

Adding or removing ticket links in emails

Your email notifications can provide a link back to the ticket being discussed: This type of link is defined in a ...

Edited Jan 03, 2023

2 votes  ·  3 comments

2

Votes

3

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Using Liquid markup to customize the formatting and placement of text in comments and email notifications

By default, many business rules use the {{ticket.comments_formatted}} placeholder to include comments into email not...

Edited Dec 20, 2024

6 votes  ·  12 comments

6

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12

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