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Formatting and customizing your email


Customizing your email notifications

What's my plan? Quick Look: Admin Center > Channels > Talk and email > Email Your account sends regular email ...

Edited Jan 14, 2025

20 votes  ·  36 comments

20

Votes

36

Comments


Zendesk email design cookbook

What's my plan? Quick Look: Admin Center > Channels > Talk and email > Email This cookbook contains HTML recip...

Edited Jan 14, 2025

0 votes  ·  2 comments

0

Votes

2

Comments


Setting up an unformatted email template

The default formatting for Zendesk Support emails is nice if you're setup as a ticketing system. But what if you want...

Edited Jan 03, 2023

18 votes  ·  3 comments

18

Votes

3

Comments


Changing your email template content fonts

Disclaimer: Zendesk provides this article for instructional purposes only. Zendesk does not support or guarantee th...

Edited Aug 21, 2024

14 votes  ·  8 comments

14

Votes

8

Comments


Understanding personalized email replies

What's my plan? When an agent or end user adds a public comment to a ticket in Zendesk, the ...

Edited Jun 21, 2024

18 votes  ·  3 comments

18

Votes

3

Comments


Disabling and enabling rich content in incoming emails

What's my plan? Email sent to your Zendesk instance has two parts that can be used for creating the ticket: t...

Edited Jun 21, 2024

3 votes  ·  4 comments

3

Votes

4

Comments


Customizing the welcome email and the account verification email

What's my plan? End-user account emails notify agents and end users about changes to their profiles. These s...

Edited Jun 21, 2024

3 votes  ·  34 comments

3

Votes

34

Comments


Digitally signing your email with DKIM

What's my plan? It's easy for some people to spoof email -- that is, send email that pretends to ...

Edited Sep 13, 2024

19 votes  ·  10 comments

19

Votes

10

Comments


Understanding simplified email threading

What's my plan? Note: If your account was created before June 15, 2022, you have the original email thr...

Edited Jul 25, 2024

4 votes  ·  26 comments

4

Votes

26

Comments


Implementing simplified email threading for email applications

What's my plan? Note: If your account was created on or after June 15, 2022, you already have simplified email t...

Edited Jun 21, 2024

3 votes  ·  87 comments

3

Votes

87

Comments


Adding and removing the delimiter from email notifications

What's my plan? Quick Look: Admin Center > Channels > Talk and email > Email The email delimiter is a line of ...

Edited Jan 22, 2025

7 votes  ·  4 comments

7

Votes

4

Comments


Adding or removing ticket links in emails

Your email notifications can provide a link back to the ticket being discussed: This type of link is defined in a ...

Edited Jan 03, 2023

2 votes  ·  3 comments

2

Votes

3

Comments


Using Liquid markup to customize the formatting and placement of text in comments and email notifications

By default, many business rules use the {{ticket.comments_formatted}} placeholder to include comments into email not...

Edited Dec 20, 2024

6 votes  ·  11 comments

6

Votes

11

Comments